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How it Works

Dedicated support to help your business grow

Have you hit the point in your business where you worry things are starting to slip but you aren’t yet ready to hire a full-time employee? Are you losing sleep at night because you’re wondering if you’re really doing enough to take care of your customers? A virtual assistant might be the answer! 

What makes us different

There are many options for contracting with a virtual assistant, and we’ve designed our agency to meet the needs of busy entrepreneurs and business executives who want consistent support for their business and their customers.

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Consistent, high-quality support

We identify your specific needs and carefully match you with an experienced virtual assistant who meets those needs.

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Clear onboarding process

We’ll walk you through each step of onboarding your VA and help you feel confident in working with your virtual assistant.

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No long-term contracts

We believe in long-term relationships, not long-term contracts. If your business needs change, your level of support can change too.

What our clients are saying

Our proven process for success

Book a consultation

We always start with a free consultation so we can discuss your business goals, identify the pain points in your business, and chat about how a virtual assistant can help support your business and help you take better care of your customers.

Complete placement & onboarding

During the placement process, we outline the scope of work, necessary skills, and the type of personality that will best fit with your business. We do the work to carefully match you with a virtual assistant from our team and walk you through each phase of the onboarding process.

Improve business outcomes

Once your virtual assistant has learned your business and your systems, you’ll be able to focus more clearly on critical tasks for business growth while your VA handles assigned tasks related to admin support, project management, customer care, and more.

If you’re not quite ready for a VA but want to plan ahead, grab our free download:

5 Steps to Take Before Hiring a Virtual Assistant.

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Frequently Asked Questions

Honestly, the right time to hire a virtual assistant is before you think you need one. All too often, business owners or executives put off hiring someone until they’re completely buried, and by then, your customer experience has started to decline and it’s impacting your business. We recommend looking ahead and budgeting for a virtual assistant sooner than you think so you have time to complete the onboarding process and transition tasks to your VA.

If you’re thinking about hiring a VA but aren’t sure if you’re ready quite yet, check out our free guide, 5 Steps to Take Before Hiring a Virtual Assistant. This downloadable resource will help you be better prepared to take that important step!

A virtual assistant is different from a receptionist, so if your primary need is for someone to answer the phones, a VA isn’t a good fit. We’re also not social media managers, though many of our VAs can help with the basics of writing or scheduling your social media content.

When you schedule a free consultation, we’ll talk through your business needs and all the possibilities for how a VA can help keep your business running smoothly and ensure high-quality customer care.

For maximum benefit to your business and your customer experience, we recommend starting with a minimum engagement of 20 hours per month. While most of our clients are looking for a long-term partner to help their business run efficiently, we also offer short-term engagements to help with special projects like a course or product launch or simply a busy season in your business.

The full onboarding process takes an average of 90 days, and we have an email series that walks you through each phase of the onboarding process to set your engagement up for success. They’ll certainly be able to help with tasks during that first 90 days, but it’s important to build a solid foundation for your VA so they know your business and systems and can continue to support you long-term. It also requires a time commitment from you as the business owner to hold weekly meetings with your VA and train them on necessary systems and tasks.

A virtual assistant provides consistent, professional support to your business at a much lower cost (and greater flexibility) than hiring a full-time employee. You get high-quality support at a level that fits the current needs of your business, plus the flexibility to scale up as your business grows. In our placement process, we talk about the specific skills you need in a VA and then carefully match you with someone from our team so you can target key areas of support.

Plus, we’ve done the time-intensive work of reviewing applications, interviewing, and checking references for our VAs so you don’t have to. Once we recommend a VA for you, you’ll have a final interview with them before we finalize the placement.

It’s ultimately up to you as the business owner, but we have some recommendations based on our years of experience in the virtual assistant industry. First, we recommend scheduling weekly meetings with your VA to check in on tasks, expectations, and any upcoming projects.

We also recommend keeping communication with your VA out of your inbox (there’s already enough clutter there, right?) and instead using a tool like Slack to communicate as needed. If you have a project management system in place, you can also use that to assign tasks to your VA. We cover this topic in more detail in our onboarding series for new clients, so don’t worry about having to figure it all out alone.

Our entire team uses Toggl for time tracking, and we set up a Toggl workspace for each client so you always have visibility into where your monthly hours are being used. If there are specific tasks you want your VA to track separately, just ask! They can make changes to their Toggl projects to ensure you have the time tracking data you need.

Our VAs are generally available between 9 am and 5 pm in their local time zone. Your VA may be supporting more than one client, so be sure to discuss expectations for any daily tasks or weekly tasks so they can schedule those accordingly to meet deadlines. If an emergency issue arises, reach out to your VA by phone to talk it through.

We interview all of our VAs, and each client interviews the recommended VA before we finalize the placement. However, if you get through the onboarding process and realize it’s not the right fit, let us know and we can match you with a different virtual assistant. If your business needs change and you no longer need a VA, you can cancel services with a 30-day written notice.

Have a question that you don’t see answered above?

Schedule a free consultation, and we’ll be happy to answer any questions you have

The best time to hire a virtual assistant is before you think you need one

Concerned about a decline in customer experience? Feeling overwhelmed keeping up with all the tasks in your business? Whether you’re already there or think you might be before long, reach out to us for help. 

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